PRIVACY POLICY
We have created this Privacy Policy to inform you what information we collect on the Website, how we use your information and the choices you have about the way your information is collected and used. Please read this Privacy Policy carefully. Your use of the Website indicates that you have read and accepted our privacy practices, as outlined in this Privacy Policy.
Please be advised that the practices described in this Privacy Policy apply to information gathered by usthrough this Website. We are not responsible for the content or privacy practices on any websites
We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Privacy Policy, in whole or in part, at any time. When we amend this Privacy Policy, we will revise the “last updated” date located at the top of this Privacy Policy.
If you provide information to us or access or use the Website in any way after this Privacy Policy has been changed, you will be deemed to have unconditionally consented and agreed to such changes. The most current version of this Privacy Policy will be available on the Website and will supersede all previous versions of this Privacy Policy.
If you have any questions regarding this Privacy Policy, you should contact us by email at tushacohandicrafts@gmail.com
REFUND AND CANCELATION POLICY
Wrong Item / Damaged Product/ Incorrect Size/Incomplete Product:
If your goods are damaged or one of any above condition, we would be happy to give you the following alternatives:
- Replacement with the right product OR
- Exchange the product for an alternative of your choice of equal value OR
- Refund of the full amount paid by you.
In any of the above cases, contact must be made within 48 hours of receipt of the products by CALLING 8287162110 OR 7053906494 and notifying us of any damage to the product with pictures of the product received. We will schedule return pick up for the product. Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be processed.
In case of incomplete product / items missing in the package, the missing parts will be sent after verification from our end.
Didn’t Like the product or quality / Size not as per requirement / Changed my mind / don’t need anymore:
We ensure only the best quality reaches to our customers as each product goes through a well-defined quality check process. However, these being art products, please note that there may be slight variation in looks and finish. The colours shown on the website are close the real colour of the product to the extent possible. However, depending upon your display screen, the colours may vary slightly. In case of handmade paintings, there may be minor variations due to nature of the work.
However, if you are still not satisfied with your purchase you can return it within 7 days of delivery. Please call us with the details within this 7 day period. We will schedule a return pick up for the product. Upon return, the article will undergo a quality check to ensure there is no misuse or abuse of the product outside of our control. Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be dispatched. For this 15% of the order value will be deducted in case of refund as return shipping of the product.
For any refund for prepaid orders we reverse the transaction you made and for COD orders you will have to share the account details so that refunds can be processed. Applicable COD charges are non-refundable and only product charges are refunded. Refund can take up to 5-7 working days to reflect in your account depending on your bank. Please ensure that the products are not used, altered, washed, soiled or damaged in any way. Return all original tags and accessories. Branded packaging should be returned in its original condition.
SHIPPING POLICY
Shipping Time:
Time taken to Dispatch a product depends upon the type of the product and Quantity. Large Quantities generally take more than usual time which are conveyed to the customers once the order is confirmed.
General shipping time for products like Paintings (Not handmade) are shipped within 2-4 working days.
Courier Partners:
We only work with reputed courier partners like FedEx, Delhivery, Xpressbeesetc. for domestic deliveries. For remote locations sometime Speed post is used where no other courier services are available.
Delivery Time:
Our target is ASAP. However, depending upon the size of the product and Delivery location, it varies from 2-10 days from shipping. Smaller products in most of the Metros are delivered within one day also. Tracking details are provided to customers once the product is shipped.
Do you have any formal tie-ups with other companies? No
Do you maintain stock? No
Do you manufacture the products? Yes